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May 15, 2007

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I have to say that good customer service seems to be something that's dying out. Long gone are the days when the customer was always right. I could say that it's the youth of today that are the problem, but apart from that making me sound like a 75 year old waving his cane at kids walking on his lawn, it's not true, it's people of all ages. Now there are still some great examples of good service out there, people who do go out of their way to help you, but they're fewer and further between. I've also noticed that this trend seems to have accelerated faster in the UK than it has in the US...

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