Anyone in the analytics community knows Eric Peterson. He's an author, blogger, consultant and general advocate for the community as a whole. Having recently struck out as a consultant, Eric is now vendor relationship free and spreading the gospel about web analytics process and, at this particular session of eMetrics, Web Analytics 2.0.
Within that ecosystem, web analytics 2.0 is meant to address actions and measures in both the traditional quantitative sense (web analytics, testing and targeting) and the qualitative sense (voice of the customer, personalization). For each stakeholder, designer or blogger, programmer or marketer, it's a lens to focus on the question, "How is my site helping or hurting my customers and prospects?"
For some businesses, web analytics 2.0 can include a measure of engagement, currently a hot topic in the analytics community. "There is no universal measure for engagement," says Peterson, but he did use his own company's site to demonstrate one way to tackle the measure (originally mentioned here). He suggests this equation:
Ci - % of sessions > 5 page views
Ri – % of Ci in the last 3 weeks
Di - % of sessions > 5:00 in duration
Li = Visitor > 5 sessions total
Bi = % of “brand driven sessions
(e.g. "If you Google Eric Peterson and come to my website, you are already engaged OR from visitors that come directly")
Fi = % of qualitative feedback sessions
Li = % of sessions w/measured events
(e.g., Pre-determined non-commerce events (email me, comment on my blog, download a pdf, share a social bookmark)
Si = Visitor is a blog subscriber?
The formula uses no weighting, except 1 or 0 for Li or Si. The point of this equation is not that it's the exact thing that matches your company's needs, but rather that it gets you thinking about what will be measured, how and why. Eric ended his presentation with a teaser about mobile measurement, but that's another problem for another conference.
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