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May 19, 2008

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Comming from a customer service background I 100% agree that social media can be the new yard stick for measuring customer service. Our social media site provides an oppurtunity for people to share their customer service experinece in the industry of financial aid.

Social Media is a great medium to see what your peers are saying about something you may be thinking of purchasing.

Li - Thanks for the shout out. In a world where people can find out anything about your company, brands, product/serices even employees at the speed of a click .. it amazes me why more companies are Not "going social." Customer service "conversations" would be a great way to begin to participate.

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